Most asked questions

You will be invited to a move-in inspection and key handover 7-14 days before your rental period starts. You will receive the invitation by email. If the takeover date falls on a weekend or a public holiday, it will not be possible to get keys to the apartment until the following weekday.

When you are given the keys to the apartment, a move-in inspection must be carried out. Here, the apartment is inspected together with the manager to check whether the apartment is newly renovated, as agreed in the rental contract.

If you are unable to attend the move-in inspection yourself, you can send a representative. All we need from you is a power of attorney, which must be sent to the office before the move-in inspection is held. If you do not attend, the move-in report and the list of defects and deficiencies will be sent to you by email as soon as possible after the move-in inspection has been held.

You can find the power of attorney for the move-in inspection here.

Should you discover any faults or deficiencies in the apartment after the move-in inspection, you have 14 days to make a fault and deficiency list. This list is prepared via a digital fault and deficiency list, which you will receive by email after the move-in inspection.

Correction of errors and deficiencies will be done as soon as possible after receipt of the list. Not all items will be done. Items that are not done will not be held liable upon vacating.

Rent etc. is collected via Nets. You must register for Nets payment service so that the rent is paid on time and in the correct amount. If you do not register for payment service, you will receive a payment slip in your mailbox.

If you pay for utilities together with your rent. This can be, for example, electricity, water and/or heating, a consumption account is prepared for each individual charge once a year.

The statement must be submitted no later than 4 months after the end of the financial year.

In certain cases, it is permitted to sublet your rental property. This is permitted, for example, in connection with a study stay abroad. In each case, this requires special permission.

In all cases, we will need to receive a copy of the sublease agreement, documentation of your exchange and if you live in a residence with study requirements, we will also need documentation that the subleasee is in education. If you wish to sublet your apartment for a shorter period, you are very welcome to contact us.

When you sublet your home, you still have the legal responsibility, cf. your rental agreement, towards us.

It is never permitted to rent out your home through, for example, AirBnb or similar.

Here you have the opportunity to sign up for Betalingsservice at Nets.

By clicking on the link with the address you will be staying at below the picture, you will be taken to a form similar to the one in the picture.

You will need your MitID, CPR number, registration and account number, and the customer number stated on your giro card.

North Jutland:

Bakkehusene 1st stage, Sæby

Bakkehusene 2nd stage, Sæby

Budolfi Square, 10-30, Aalborg

Florvang 5-69, Vester Hassing

Kielersvej 10-14

Lodsholmvej 61-119, Klarup

Lodsholmvej 121-179, Klarup

Markedsgade 11-37, Hjørring  

Vesterå 23, Aalborg

Cranberry Park 1-61, Aalborg

Østergade 42, Nørresundby  

Central Jutland:

Banegårdspladsen 6-8-10, 8000 Aarhus C

Bissensgade 12 A+B, Aarhus C

Drewsensvej 10, Silkeborg

Drosbjerg 2-54, Viby J (even numbers )

Ega Havvej 45, Ega

Engtoften 6, Viby J  

HN Clausens Gade 21, Aarhus C

HN Clausens Gade 9-11, Aarhus C

Jægergårdsgade 27, Aarhus C

P. Andersens Have 2-75, Herning

Rosenvænget 15-41, Skødstrup

Tofteparken 7-105, Beder

South Jutland:

Blomstervænget 1-19/Markvænget 3-37, Bjert

Hyldebærhaven 4-54, Vejen

Lillekobbel 2-65, Christiansfeld

Mie Mols Vej 1-23, Børkop

Nørregade 22-24, Esbjerg

Funen:

Albanigade 23, Odense  

Grønningen 2-48, Middelfart

Zealand:

Amagerbrogade 268, Copenhagen S

Amagerbrogade 56/Ebertsgade 3, Copenhagen S

Baunegårdsvej 73, Hellerup

Bispevej 1 AC, Copenhagen NV

Frederikssundsvej 160-162, Bronshøj

Old Railway Road 27

Old King's Road 123, Frederiksberg C

HC Andersens Boulevard 49, Copenhagen K

HC Ørsteds Vej 63, Frederiksberg C

Holmbladsgade 70C, Copenhagen S  

Ida Properties

Railway Allé 33-35, Vanløse

Kildegårdsvej 55 AF, Hellerup

Linde Alle 48, Vanløse

Maglehøjen 10, Roskilde

Messinavej 2-4, Copenhagen S

Nørrebrogade 32 AD, Copenhagen N

Spotlight 1, Roskilde  

Roskildevej 33 AB, Frederiksberg

Rødovre Gate 2-38, 2610 Rødovre

Rødovre Gate 21-56, 2610 Rødovre

Rødovre Gate 42-48, 2610 Rødovre

Rådhusstræde 8-10, Copenhagen K

Rådhusvej 11-13, Charlottenlund

Sallingvej 2-4, Vanløse

Ships 56-118 – The Forest of Magic, Solrød Strand

Skjeberg Alle 92-162, Taastrup

Storekær 1, 2610 Rødovre

Strandlodsvej 17, Copenhagen S

Strynøgade 5, Copenhagen East

Stærevej 66, Copenhagen NV  

Svanevej 6, Copenhagen NV

Sømoseparken 78, Ballerup

Sømoseparken 78A+B, Ballerup

Teglholmsgade 36, Copenhagen SW

Torbenfeldvej 2A-2G – Emiliehaven, Vallensbæk

Fan 4-22 – Sun Fan, Greve Strand

Vigerslev Alle 122-124, Valby

Ålekistevej 36-40, Vanløse

To terminate your apartment, you must send a written termination with your signature. You can find the termination form here.

You will receive a confirmation via email. You will receive the confirmation no later than the beginning of the month after we have received your cancellation.

A termination is effective from the date it is received at the office, with signatures from all persons on the rental contract.

According to your lease agreement, Section 11, you must vacate the apartment 14 days before the vacating date so that the apartment can be renovated for a new tenant. If you stay during your notice period, you must vacate 14 days before the end of this period.

If you have requested a re-letting early, for example because you are moving in the middle of your notice period, we will try to find a new tenant for the desired date so that you can be released from the tenancy early. However, we cannot guarantee that this will be successful, but we will of course do what we can.

The prepaid rent you paid when you moved in can be used during the notice period to cover rent, so that only consumption needs to be paid.

The renovation includes painting the apartment, floor treatment and cleaning the apartment. In addition, there may be replacement of items that are broken in the apartment.

You are welcome to carry out the renovation yourself, as long as it is completed before the move-out inspection of the apartment. It must also be done with proper workmanship and you must use the correct materials. Otherwise, the work will not be approved at the move-out inspection.

If you choose to paint the apartment yourself, the following paint codes must be used if you live in one of the following properties:

Maglehøjen 10, Roskilde
Spotlight 1, Roskilde
Sømoseparken 78, Ballerup
Sømoseparken 78 A+B, Ballerup
Stærevej 66, Copenhagen NW.
Holmbladsgade 70C, Copenhagen S.
Amagerbrogade 268, Copenhagen S

Paint for ceiling and walls:
Gloss 7 Ral 9010.

Note:
The color must be mixed on a gloss A, as the color code may differ from the color code ral 9010 when it is made on a pure white. Most hardware stores make ral 9010 on a pure white paint, so it is recommended to go to a paint supplier.

Woodwork:
Gloss 40 ral 9010

If there are things that have not been repaired in the apartment during the move-in inspection, we will assign craftsmen or the operations manager to the task at the tenant's expense.

In the confirmation letter of your termination, a time is set aside for a move-in inspection.

During the move-in inspection, the apartment is inspected to determine what needs to be renovated and whether the tenant or landlord is responsible for paying for the renovation.

If you are unable to attend the move-out inspection yourself, you can send a representative. All we need from you is a power of attorney, which must be sent to the office before the move-out inspection is held. If you do not attend, the move-out inspection report will be sent to you by email as soon as possible after the move-out inspection has been held.

You can find the power of attorney for the move-out inspection here.

We strive to send the moving statement within 6-8 weeks after the moving inspection. In some cases, it may take longer if, for example, there is a long delivery time for materials for the renovation.

The moving statement shows the deposit and prepaid rent as amounts owed.

From this, rent paid from the prepaid rent, rent including consumption arrears, renovation costs and amounts set aside for consumption accounts are deducted.

The moving statement will be paid on the Friday following the sending of the moving statement. The amount will be in your account within 1-2 banking days.